We wish to inform our customers that the Internet service is currently experiencing a degradation in performance caused by several outages at some of the international links.

This is attributed to the Richter 7.1 magnitude earthquake that struck off the southern coast of Taiwan at 12.07 a.m. on 27th December 2006, which caused the APCN2 (Asia Pacific Cable Network 2) submarine cable fault between Shantou, China and Tanshui, Taiwan and between Lantau, Hong Kong and Chongming, China.

This has caused outages at several TM Net international transit and peering links, mainly to the said countries. As a result, Internet users in Malaysia and other parts of Asia may be experiencing some delay when assessing content and websites hosted outside of Malaysia, especially in U.S., Japan, China, Taiwan, Korea and Europe. TM Net has taken immediate action to divert traffic through other back-up links to reduce the traffic congestion.

The international providers are carrying out immediate restoration works to rectify the problem. We will be making further announcements when the service has resumed.

TM Net Sdn Bhd apologizes for any inconvenience caused whilst at the same time, we would like to assure you that we are doing all that is necessary in order to restore the service as soon as possible.

Customers can call TM Net Customer Interaction Centre at 1-300-88-9515 (24 hours) or 1-300-88-1515 from 8:00 a.m. till midnight or e-mail us at custcare@tm.net.my for further enquiries about this matter.

[ Related : Taiwan Quake Kills two, undersea cables damaged ]
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Update : While the above statement is from TMNET, we have enough evidence to suggest that all major ISP's in the country are affected by the submarine cable fault. This include but are not limited to Jaring [ announcement ], Nasioncom, Digi (EDGE), Maxis Broadband (Wired, Wireless, 3G) and TimeNET. We also have confirmed reports that internet services in other countries including Korea have been heavily disrupted.

[ More images below ]



Longest Fibre Cable in Asia-Pacific Region Operational (Monday, October 14, 2002)

APCN2, the longest international seabed fibre cable in the Asia-Pacific region went into operation Friday in Shanghai, the biggest city in China.

Telecommunications officials in the city said the fibre cable, which is linked seamlessly with other international seabed fibre cables linking America, Europe and Australia, will meet the growing need of telecommunications in the region.

APCN2, 17,000 km in length, links China, Japan, Malaysia, the Republic of Korea, Singapore, and other countries and regions.

The cable, which cost 1.4 billion US dollars in the initial phase, currently has a designed transmission capacity of 160 Gbitsper second.

Telecommunications companies from Australia, China, Japan, Malaysia Singapore, and European and American countries were involved in the fibre cable project.

The memorandum on the project was signed in 1999.


This was taken from Lowyat.net

Earthquake off Taiwan has damaged six submarine cables affecting the internet in Asia. Several countries such as Singapore, Taiwan, Hong Kong and South Korea are affected by three earthquakes which damaged the international link to countries such as the US. So far reports have not confirmed exactly how long will it take for them to fix it, several quotes mentioning a couple of days while others mentioned a couple of weeks.

YEAH!I'v this problem!! :(

we can't blame anyone..this is nature ;)

-Chill